What if I am not satisifed with a product I have received from you?
If for any reason you're not satisfied with a product we've sold you, we'll give you a full refund; just send it back with the Return Merchandise Form, a copy of the invoice, and a brief note explaining why you are returning it. If it's our mistake, or the part is defective, we'll reimburse you for the return-shipping charges. If you're returning it because you don't want it or don't need it, you'll be responsible for the shipping costs. There are no restocking fees.
What shipping carrier should I use when shipping a return back to Brownells?
We prefer United Parcel Service or the U.S. Post Office. We also would advise that you add adequate insurance to cover any items you are returning to us.
I have a product I need to return, but I cannot find my copy of the invoice.
If you are a registered user, click the Account tab at the top of the browser, next click the Order History tab. Find the order in question and click on the View Items link. Then print off the order and include it with your return. If you are not a registered user, contact Customer Service at 800-741-0015.
May I return a product that you list in your online catalog but was not purchased from Brownells?
Sorry, Brownells only accepts returns of products we sold to you.
Do you supply a return label with each order for merchandise you wish to return?
No, we do not include a return label with each order.
Do I need a return authorization number from Brownells to return a product?
Nope, we keep it simple. All you need to do is fill out the Return Merchandise Form along with a copy of the order and mail the merchandise back to:
Attn: Returns Department
200 South Front Street
Montezuma, IA 50171
I received an incorrect item in my order. Do I pay the return shipping cost?
If an item was sent to you in error by Brownells we will reimburse you for return shipping. If Brownells sent the correct item but you find out it's not what you need, return shipping is your responsibility.