Order Status Information

Please use the order confirmation obtained from the web or use the eight digit order number. If checking on a International Order, enter in the Country of your shipping address instead of the zip code. Example: Canada

 

Check the Most Recent Status of Your Order

Simply type in your Order Number or Web Reference Number plus the Zip Code of your shipping address.  Please allow up to one business day after placing your order for your order status to be made available.

Each item in your order will have one of these types of status:

ORDER PENDING – Your online order has been received and is in the process of being placed into our main ordering system.

ORDER IN PROCESS – Order is in the process of being picked, packaged and ready for shipment.

ORDER SHIPPED – Your order has been shipped and you should be receiving tracking information via email.

ORDER RECEIVED – ITEMS ON BACKORDER – Your order contains items currently out of stock and placed on backorder. Your items will be shipped as soon as we receive enough from our suppliers to fulfill the order.

ORDER ON HOLD – Order being held for further review. Common reasons for an order being held could be that it contains restricted or regulated items. It could also be an international order or awaiting alternative payment methods. If your order is on hold and you aren’t sure why, please contact our customer service at 1-800-741-0015 for more information.

SPECIAL ORDER – AWAITING MERCHANDISE – You have requested an item that we have special ordered from our supplier and we are waiting for delivery of the items.

ORDER CANCELLED OR UNABLE TO FULFILL – Your order has been cancelled. Please contact customer support at 1-800-741-0015 if you have questions regarding this status.

Please Note: Status information is updated daily. Backordered items may be sent in multiple shipments - you will not be charged for additional shipping costs.

Can’t find your Order Number Or Web Reference Number? Your order number should have been emailed to you after placing your order online or through our call center if you provided a valid email address. If you have a web account you can log in to view your order history there by following the link at the top of the page. You may also call customer support at 1-800-741-0015 to request that information.

Our customers are our #1 Priority, and your trust is most important to us. We want to assure you that we are doing everything possible to get backordered items to you as quickly as possible and in the order by which they were received.