Returning An Item Questions | Top Rated Supplier of Firearm Reloading Equipment, Supplies, and Tools - Colt

FAQ

Returning An Item Questions

What products are eligible to be returned?

  • Due to regulations and safety consideration, ammunition, gun powder, primers, most liquids, and other ORM-D and Hazardous items are not returnable.
  • Firearm and FFL purchases carry a Manufacturer's warranty and any product issues should be submitted to the manufacturer first.
  • 80% Frames & Receivers cannot returned once the receiver or frame is modified in any way.
  • Products that are subject to pending or implemented restrictions due to Federal, State, or Local regulation/legislation are not eligible for return.
  • All other products are Guaranteed. Forever.® with proof of purchase. No authorization number, justification or hassles.

How long do I have to return an item?

  • Anytime. Any items returned after 45 days of delivery will be issued store credit in the form of a Brownells Gift Card.

When can I expect my refund?

  • Refunds generally take 15-20 business days to process once received into our return area.

How can I receive a refund for my order?

  • Any items returned within 45 days of delivery are entitled to a refund to the original method of payment or identical exchange. If the original method of payment is cash, check or credit card that has expired, a Brownells gift card with be issued. Any items returned after 45 days of delivery will be issued store credit in the form of a Brownells Gift Card.

What if I paid with a Brownells gift card?

  • Your refund will be sent to you in the form of a new Brownells Gift Card.

I received the item as a gift.  How can I receive a refund?

  • Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.

Can items I purchased online be returned to the Retail Store?

  • Yes, items purchased online can be returned to the Retail Store, please bring the invoice when returning any item. Your return will be processed the next business day and may take 15 - 20 days to show on your credit card account.
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